These terms govern the booking and provision of private transfers booked on valenciatransferservice.com. By confirming a booking, the customer declares that they have read and accepted them. They are available in Spanish and English and you can save or print them from this page.
1. Who provides the service
- Owner: Francisco José Minuesa Fornos (trading as Valencia Transfer Service).
- Tax ID (NIF): 45636096W.
- Address: Calle Quijote, 10, 02215 Alborea (Albacete), Spain.
- Phone and WhatsApp: +34 744 722 882. Email: valenciatransferservice@gmail.com.
- Customer service: every day from 9:00 to 20:00.
2. How to book and what you pay
- Bookings are made online on the Book page, entering the date, time, pick-up and drop-off addresses, passengers, luggage and extras (child seats, pets, etc.).
- The price is calculated by the booking system according to the road distance, the vehicle chosen and the extras. Amounts shown on the website as “from” are a guide for a standard vehicle from Valencia city; the final price is the one shown before you pay, taxes included.
- The price is per vehicle and trip, not per person, and does not change with traffic or the actual journey time.
- Night and weekend rate: from 21:00 to 7:00 Monday to Friday, and all day on Saturdays and Sundays, the price per kilometre goes up by €0.13 (standard €1.63/km, electric €1.68/km, people carrier €1.73/km; minimum €35). The system applies it automatically based on the pick-up time.
- Online bookings must be made at least 24 hours in advance. For shorter notice, contact us by WhatsApp or phone.
- The booking is confirmed once payment is received. We email you the confirmation and, if needed, contact you by WhatsApp or phone.
- Payment is made online with the methods shown on the checkout page (for example, PayPal or Trustly).
3. Cancellations and refunds
- More than 72 hours before the pick-up time: 100 % refund of the amount paid.
- Between 72 and 24 hours before: 50 % refund.
- Less than 24 hours before, or if the customer does not show up: no refund.
- How to cancel: from the “Cancel or change my booking here” page, linked in the footer of every page and in the confirmation emails. The form has a review step and a “Confirm cancellation” button. When you confirm, we immediately email you an acknowledgement with the content of your request and the date and time of submission. That date and time is what counts for the refund bands above.
- You can also cancel by email or WhatsApp; in that case the time we receive the message counts.
- Refunds are made to the same payment method within 14 days of the cancellation at the latest.
4. Changes to the booking
- Changes of date, time, address or number of passengers requested more than 24 hours in advance are free of charge, subject to availability. The first change is free; further changes have a handling fee of €10.
- If the change means a higher price (longer distance, another vehicle or more extras), the difference is paid before the change is confirmed. If it means a lower price, the difference is refunded.
- Changes requested less than 24 hours in advance depend on availability and we may not always be able to accept them.
5. Right of withdrawal
Under Spanish consumer law (Consolidated Text of the General Law for the Protection of Consumers and Users), passenger transport contracts and services with a specific performance date do not carry the 14-day right of withdrawal that applies to distance purchases. Instead, the cancellation policy in section 3 applies, and you can use it online at any time as easily as you booked.
6. Free waiting time
- Airport and cruise terminal: 45 minutes from the actual landing or docking time.
- Train or bus stations: 25 minutes from the arrival time.
- Homes, hotels and other places: 10 minutes from the booked pick-up time.
- If the customer has not appeared after that time, we will try to reach them on the booking phone number. If that is not possible, the service is treated as a no-show and is not refunded.
7. Delays and cancellations of flights, trains or ships
- If you give us your flight number when booking, we adjust the pick-up to the actual arrival time at no cost.
- If your flight, train or ship is cancelled, let us know at least one hour before pick-up and, with proof from the carrier, we refund the full amount.
8. Meeting point
- At the airport, stations and ports, the driver waits in the arrivals area or at the agreed point with a sign with the customer’s name. The driver or our office will contact you by WhatsApp or phone before pick-up.
- At private addresses, the driver picks you up at the door or at the nearest point the vehicle can access.
9. Punctuality
We do everything we can to start the service on time. If, for reasons attributable to us, the pick-up is more than 30 minutes late, we compensate you with 50 % of the transfer price. This does not apply when the delay is due to reasons beyond our control (see section 15).
10. Passengers, children and child seats
- Every passenger, including babies and children, takes one seat. The customer must book a vehicle with enough seats.
- In Spain children must travel in an approved child restraint system when required by their height. Tell us when booking so that we bring the seat or booster; if it is not requested and the trip cannot be made safely, the transfer may not go ahead.
- Placing the child in the seat is the responsibility of the parents or accompanying adults.
11. Luggage
- Each vehicle takes the luggage its capacity allows. As a guide, a 4-seat car takes two large suitcases (up to 80 × 50 × 30 cm and 20 kg) or three medium ones.
- Bulky luggage (bikes, golf clubs, pushchairs, etc.) must be stated when booking. If the luggage does not fit in the booked vehicle, any additional transport is at the customer’s expense.
- The customer must check that nothing is left in the vehicle at the end of the service.
12. Pets
Pets travel at no extra cost if added as an extra when booking, subject to availability. They must travel in a carrier or with an approved restraint, except guide dogs, and with their documents in order. If they were not added when booking or the safety conditions are not met, the driver may decline the service.
13. Rules on board
- Smoking, eating and consuming alcohol or other substances are not allowed in the vehicle.
- The driver may refuse to start or may stop the service if a passenger’s behaviour puts safety at risk, or if dangerous items or items that could damage the vehicle are carried. In that case there is no refund and the customer is liable for any damage caused.
14. Route and destination
The driver chooses the most suitable route according to traffic and road conditions. The customer must confirm the destination address with the driver at the start of the trip. For transfers to airports, stations or ports, the customer must set the pick-up time with enough margin for their connection.
15. Events beyond our control
We are not liable for delays or cancellations caused by circumstances beyond our control, such as third-party accidents, road closures, police checks, adverse weather, strikes or decisions of the authorities. If we cannot provide the service for these reasons, we refund the full amount.
16. Personal data
We process your data to manage the booking and provide the service, and we share it with the driver who carries it out to the extent necessary. Full details are in the privacy policy.
17. Complaints
- You can send us any complaint by email (valenciatransferservice@gmail.com), WhatsApp or phone. We will reply within one month at the latest.
- Official complaint forms are also available, and you can contact the consumer services of your region.
18. Governing law
These terms are governed by Spanish law. In disputes with a consumer, the courts of the consumer’s place of residence have jurisdiction.
Last updated: November 2026.