Private transfers in Valencia, Costa Blanca and Castellón +34 744 722 882 WhatsApp
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Cancel or change a booking

Here you can cancel your booking or request a change of date, time or address. The confirmation email for your booking has a direct link to this page with your details already filled in.

Cancel or change my booking here

What do you need *

Cancellation policy: More than 72 h before the service: 100 % refund. Between 72 and 24 h: 50 %. Less than 24 h or no-show: no refund. Changes of date, time or address made more than 24 h in advance are free of charge, subject to availability.

What counts is the date and time you confirm the request, shown in the acknowledgement we email you. Details in the terms and conditions.

How it works

  • Fill in the form and press “Continue”. You will see a summary of your request and, for a cancellation, the refund you are entitled to based on the notice given.
  • Press “Confirm cancellation” or “Confirm change request”. We then immediately email you an acknowledgement with the content of your request and the date and time of submission.
  • Refunds are made to the same payment method within 14 days at the latest. We confirm changes by email during opening hours (9:00–20:00).

What about the 14-day right of withdrawal?

As a passenger transport service with a specific date, consumer law does not give it the 14-day right of withdrawal that applies to distance purchases. Instead you have the cancellation policy on this page, which you can use online at any time. More details in the terms and conditions.