Terms and Conditions

GENERAL TERMS AND CONDITIONS OF CONTRACT

Introduction
This contractual document governs the General Terms and Conditions of Contract (hereinafter, the “Terms”) for the services offered through the website www.valenciatransferservice.com, owned by Francisco José Minuesa Fornos under the commercial brand VALENCIATRANSFERSERVICE.COM here in after, the Company , whose contact details are also listed in the Legal Notice of this website.
These Terms will remain published on the website and available to the USER for reproduction and storage as confirmation of the contract. The Company may modify them at any time. It is the USER’s responsibility to review them periodically, as the version in force at the time of placing an order will apply. The Company will not retain the contract, so the user must download a copy by clicking here.
Contracts are not subject to any formalities except those expressly indicated in the Civil and Commercial Codes or other applicable laws.
By accepting this document, the USER:
– Has read, understands, and agrees to its contents.
– Is legally capable of entering into a contract.
– Accepts all obligations set forth herein.
These Terms are valid indefinitely and apply to all contracts made through the VALENCIATRANSFERSERVICE.COM website.
The Company informs that it complies with current legislation and reserves the right to unilaterally modify these conditions without affecting terms previously agreed upon before the modification.
Identity of the Contracting Parties
On one hand, Francisco José Minuesa Fornos, with registered office at Calle Quijote, 02215 Alborea (Albacete), NIF 45636096W, and customer service phone number +34 744 722 882, as the provider of the services contracted by the USER.
On the other hand, the USER, who acquires the services offered by VALENCIATRANSFERSERVICE.COM, providing the necessary data for service execution.
Purpose of the Contract
This contract regulates the purchase agreement between VALENCIATRANSFERSERVICE.COM and the USER when the latter accepts these Terms during the online contracting process.
The Company provides passenger transport services in the Valencia area using metered taxis.
VALENCIATRANSFERSERVICE.COM acts solely as a transport service provider and not as a travel agency. All vehicles have the required administrative licenses and mandatory insurance under current legislation.
The Company reserves the right to transfer or subcontract its rights and obligations under these Terms to third parties at any time.
VALENCIATRANSFERSERVICE.COM will remain closed and will not provide services on:
– December 24 (Christmas Eve)
– December 25 (Christmas Day)
– December 31 (New Year’s Eve)
– January 1 (New Year’s Day)
Users requiring service on these dates must contact valenciatransferservice@gmail.com or call +34 744 722 882.
Data Rectification
If the USER identifies errors in the website or contractual documents, they must notify the Company at valenciatransferservice@gmail.com for prompt correction.
Users may update their data by accessing their account.
Contracting Procedure
To access the Company’s services, the USER must be of legal age and voluntarily provide personal data, which will be processed in accordance with GDPR (EU) 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD).
Pursuant to Article 27 of Law 34/2002 (LSSICE), the contracting process follows these stipulations:
1. GENERAL CONTRACTING CLAUSES
Unless otherwise agreed in writing, placing an order implies acceptance of these Terms. No USER stipulation differing from these Terms will be valid unless expressly accepted in writing by the Company.
2. SERVICE CONTRACTING AND PURCHASE PROCESS
To request a service, the Customer must follow the online booking procedure. All requests must be made at least 48 hours in advance. For last-minute bookings (under 48 hours), the Customer must call the provided contact number.
If the Customer detects an error, they must notify the Company immediately for rectification.
The Company is not responsible for errors or inconsistencies in the booking form or incomplete/untruthful information provided by the Customer.
The Customer authorizes the Company to share necessary data (e.g., traveler name, phone, dates, and times) with service providers.
Notifications will be sent to the email provided by the Customer, serving as proof of delivery.
PURCHASE PROCESS
To book a transfer, follow these steps:
1. Select the date, time, pickup, and drop-off locations.
2. Choose the vehicle type, number of passengers, and luggage.
3. Review the total price.
4. Click “Book Now.”
5. Fill in billing details.
6. Select a payment method.
7. Accept these General Terms and Conditions.
8. Receive a confirmation email with booking details.
3. PRICING
Service prices are agreed upon during the contracting process (based on origin, destination, vehicle type, date, and time). Prices are fixed and guaranteed upon receipt of the booking confirmation.
Prices include:
– Transport costs
– Surcharges
– Waiting times (as specified)
– Contract management
– One free modification
– Company profit
– VAT (currently 10%)
Prices are per vehicle, regardless of passenger or luggage count (within legal limits).
Invoices will be issued electronically unless the USER requests a paper copy by emailing valenciatransferservice@gmail.com.
For inquiries, contact +34 744 722 882 or valenciatransferservice@gmail.com.
4. TIPS
Service fees do not include tips. The Customer is not obligated to tip.
5. PAYMENT METHODS
The Company accepts:
– Debit/Credit Cards
– PayPal (3% fee applies)
Security Measures
The website uses industry-standard security (SSL, firewalls, encryption) to prevent unauthorized access. The Company reserves the right to decline transactions deemed illegal or harmful to its reputation.
Payment data is processed via secure gateways and is not stored by the Company.
Users must report unauthorized charges promptly via email or phone.
6. NOTIFICATIONS
All communications between the Company and the Customer will be via valenciatransferservice@gmail.com, including booking confirmations and modifications.
The Customer must provide a valid email and phone number for urgent notifications.
7. CONTRACT MODIFICATIONS & CANCELLATION RIGHTS
The Customer may modify the contract up to 48 hours before service commencement by emailing valenciatransferservice@gmail.com.
If modifications affect pricing:
– Price increases: The Customer must pay the difference before approval.
– Price reductions: The difference will be refunded in cash upon pickup.
First modification is free; subsequent changes incur a 10€ fee.
Changes requested within 48 hours of service are subject to vehicle availability and a 10€ fee.
If modifications cannot be accommodated, the contract may be canceled under the Cancellation Policy.
Right of Withdrawal: Not applicable, as the service is considered rendered once the transfer is completed.
8. CANCELLATION POLICY
Cancellation requests must be sent in writing to valenciatransferservice@gmail.com and incur the following fees:
– 100% of total price: If canceled less than 48 hours before service.
– 50% of total price: If canceled 48-72 hours before service.
– Free: If canceled more than 72 hours before service.
If the Company cancels due to unforeseen circumstances, the Customer will receive a full refund.
Fees and commissions are non-refundable.
If the Company delays refunds unjustly, the USER may claim double the owed amount plus damages.
The Company is not liable if service activation fails due to false, inaccurate, or incomplete USER data.
9. DRIVER WAITING TIMES
The Customer must notify the driver immediately of any delays. Free waiting times apply based on pickup location:
– Airports/Cruise Ports: 45 minutes from scheduled arrival.
– Train/Bus Stations: 25 minutes from scheduled arrival.
– Hotels/Other Locations: 10 minutes from scheduled pickup time.
After this period, the service will be canceled without refund. The Company will attempt to contact the Customer before cancellation.
10. DELAYS/CANCELLATIONS OF FLIGHTS, TRAINS, OR SHIPS
The Customer may adjust the service start time due to transportation delays at no extra cost.
If the Customer cannot reach the pickup point due to a canceled flight/train/ship, they may request a full refund with proof of cancellation.
11. PICKUP POINT/MEETING LOCATION
Drivers will display the traveler’s name or group name for identification.
Pickup locations (unless otherwise agreed):
– Airports/Ports/Stations: Designated meeting point inside the terminal.
12. RIGHT OF ADMISSION
The Company and drivers reserve the right to deny or terminate service without refund if:
– Passengers are under the influence of alcohol/drugs.
– Alcohol/drug consumption occurs during the trip.
– Smoking/eating is prohibited in vehicles.
– Behavior endangers safety.
– Prohibited items (explosives, flammable materials, etc.) are transported.
The Customer will be liable for damages caused.
13. DESTINATION LOCATIONS
The driver will follow the route most suitable (not necessarily the shortest or toll-free). If the usual route is blocked, the Customer must cover additional costs for alternative routes.
14. LUGGAGE
Luggage allowance depends on the vehicle’s capacity. Excess luggage may require additional vehicles at the Customer’s expense.
Approximate capacity for standard cars (up to 4 passengers + driver):
– 2 large suitcases (max. 80x50x30 cm, 20 kg each) or 3 medium suitcases.
The Customer is responsible for luggage placement and retrieval. The Company is not liable for damage or loss.
15. PETS
The Customer is solely responsible for their pet’s safety and compliance with regulations (e.g., IATA for air travel).
Pet transport is free if selected during booking. Otherwise, the driver may cancel the service without refund.
Required Safety Measures:
– Approved harness (occupying one seat, except guide dogs).
– Carrier in the trunk.
– Rigid partition in the trunk.
Mandatory Documentation:
– Updated health card.
– ID tag/microchip.
– Civil liability insurance.
– Administrative license (if required).
16. MINORS
Minors count as one passenger regardless of age. Child seats are mandatory in Spain and must be requested during booking.
If unavailable, the Customer may cancel for a full refund.
The Customer is responsible for securing minors.
17. CUSTOMER RESPONSIBILITIES
By booking, the Customer agrees to:
– Pay the total amount at the time of booking.
– Notify the Company of any changes.
– Verify all booking details (errors must be reported 48 hours in advance).
– Compensate for damages caused to the driver/third parties.
– Consent to data sharing with drivers for service provision.
18. TRAVEL DURATION & DISTANCES
The Customer must allow sufficient time for connections. Delays due to traffic or external factors do not entitle the Customer to compensation.
19. VEHICLE TYPES & CHANGES
Vehicle capacities include the driver. Taxis may bear public service markings.
Drivers are professionals trained for high-quality service.
20. PUNCTUALITY GUARANTEE
The Company ensures drivers arrive on time. A maximum 30-minute delay is permitted.
If the delay exceeds 30 minutes, the Customer is entitled to a 50% refund (unless caused by force majeure).
21. LIMITATION OF LIABILITY
The Company is not liable for:
– Accidents, police operations, or traffic delays.
– Strikes, protests, or road closures.
– Natural disasters, extreme weather, or government actions.
Such events are considered force majeure.
22. COMPLAINTS & ONLINE DISPUTE RESOLUTION
Complaints may be submitted to:
– Phone: +34 744 722 882
– Email: valenciatransferservice@gmail.com

Online Dispute Resolution (ODR):
Under EU Regulation 524/2013, the European Commission provides a platform for resolving disputes without court intervention:

https://ec.europa.eu/consumers/odr/
The Customer must report service issues immediately by email or phone.