Terms and Conditions
GENERAL TERMS AND CONDITIONS OF CONTRACT
Introduction
This contractual document governs the General Terms and Conditions of Contract (hereinafter, “Terms”) for the services offered through the website www.valenciatransferservice.com, owned by Francisco José Minuesa Fornos under the trade name VALENCIATRANSFERSERVICE.COM (hereinafter referred to as “VALENCIATRANSFERSERVICE.COM”), whose contact details are also listed in the Legal Notice of this website.
These Terms will remain published on the website for the USER to review and retain as confirmation of the contract and may be modified at any time by VALENCIATRANSFERSERVICE.COM. It is the USER’s responsibility to read them periodically, as the applicable Terms will be those in force at the time of placing an order. VALENCIATRANSFERSERVICE.COM will not retain a copy of the contract, so the USER must download a copy by clicking here.
Contracts shall not be subject to any formal requirements except as expressly provided in the Civil and Commercial Codes and in these or other special laws.
By accepting this document, the USER:
- Has read, understands, and comprehends the content herein.
- Has sufficient capacity to enter into a contract.
- Accepts all obligations set forth herein.
These Terms shall have an indefinite period of validity and shall apply to all contracts made through the VALENCIATRANSFERSERVICE.COM website.
VALENCIATRANSFERSERVICE.COM informs that the company is responsible for and aware of the current legislation and reserves the right to unilaterally modify the conditions without affecting the terms and conditions implemented prior to the modification.
Identity of the Contracting Parties
On one hand, Francisco José Minuesa Fornos, with registered address at Calle Quijote, 02215 Alborea (Albacete), Spain, NIF 45636096W, and customer service phone number +34 744 722 882, acting as the provider of the contracted services.
On the other hand, the USER, who purchases the services offered by VALENCIATRANSFERSERVICE.COM and provides the necessary personal data and information for the execution of the service.
Purpose of the Contract
This contract aims to regulate the contractual relationship that arises between VALENCIATRANSFERSERVICE.COM and the USER when the USER accepts the corresponding checkbox during the online booking process.
VALENCIATRANSFERSERVICE.COM, through its brands, provides passenger transportation services in the joint service area of Valencia using metered taxis.
VALENCIATRANSFERSERVICE.COM acts as a transportation service provider and not as a travel agency. All vehicles comply with the administrative licenses and mandatory insurance required by current legislation.
VALENCIATRANSFERSERVICE.COM reserves the right to transfer or subcontract any or all of its rights and obligations under these Terms and Conditions at any time.
VALENCIATRANSFERSERVICE.COM will be closed and will not operate on the following days:
- December 24 (Christmas Eve)
- December 25 (Christmas Day)
- December 31 (New Year’s Eve)
- January 1 (New Year’s Day)
Any USER requiring service on these days must contact us via email at [email protected] or call +34 744 722 882.
Correction of Data
If the USER identifies errors in the data published on the website or in the documents generated from the contractual relationship, they may notify us at [email protected], and VALENCIATRANSFERSERVICE.COM will correct them as soon as possible.
The USER can also update their data by logging into their user account.
Booking Procedure
To access the services offered by VALENCIATRANSFERSERVICE.COM, the USER must be of legal age. The USER must freely and voluntarily provide the personal data required, which will be processed in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) concerning the protection of individuals regarding the processing of personal data and the Organic Law 3/2018 of December 5 (LOPDGDD). The details of this processing are outlined in the Legal Notice and Privacy Policy of this website.
In compliance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:
1. General Contract Terms
Unless explicitly agreed otherwise in writing, placing an order with VALENCIATRANSFERSERVICE.COM implies the USER’s acceptance of these Terms and Conditions. No stipulation made by the USER shall differ from VALENCIATRANSFERSERVICE.COM‘s Terms unless it has been expressly accepted in advance and in writing.
2. Service Contracting and Booking Process
To book a service, the Customer must follow the booking procedure established on our website. All bookings must be made at least 48 hours in advance. For services within less than 48 hours, the Customer must call the provided contact phone number.
If the Customer detects any errors, they must notify VALENCIATRANSFERSERVICE.COM immediately for correction, in accordance with the modification and cancellation policies.
VALENCIATRANSFERSERVICE.COM is not responsible for errors or inconsistencies caused by incorrect information entered by the Customer during the booking process.
The Customer authorizes us to transmit essential data such as name, phone number, dates, and schedules to service providers involved in fulfilling the booking.
All notifications and confirmations sent to the Customer’s email will be retained for the claim admission period and will serve as proof of notification and delivery confirmation.
3. Booking Process
To book a transfer, follow these steps:
- Select the desired date and time, as well as the pickup and drop-off locations.
- Choose the vehicle type, number of passengers, and luggage quantity.
- View the total price of your booking.
- Click “Book Now.”
- Enter billing details.
- Choose the payment method.
- Accept these General Terms and Conditions, formalizing the booking.
- Receive a confirmation email with a summary of your booking.
4. Price
The price for the service must be agreed upon with VALENCIATRANSFERSERVICE.COM during the booking process (depending on pickup and drop-off locations).
The service price is determined based on:
- The type of service
- The type of vehicle
- The pickup and drop-off locations
- The date and time of service
Prices are fixed and guaranteed upon confirmation of the booking. They include:
- The cost of transportation
- Surcharges, waiting times, and booking management
- The first modification free of charge
- Company profit margin
- VAT at the applicable rate (currently 10%)
Prices are per vehicle, regardless of the number of passengers or luggage, within the legally permitted limits.
Every payment made to VALENCIATRANSFERSERVICE.COM includes an invoice, which will be sent electronically to the USER’s email. The USER can request a paper invoice at any time.
For any inquiries regarding transfers, the USER may contact customer service at +34 744 722 882 or email [email protected].
