Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS

Contact us, and we will assist you.

 

Of course! Our vehicles are equipped with a taximeter, or you can hire us by the hour.

 

Upon your flight or train arrival, please remember to provide us with the place of departure, the airline or company, and the flight number.

 

before your reservation

Contact us and we will help you.

Of course, our vehicles are equipped with a taximeter, or you can hire us by the hour.

Upon your flight or train arrival, please remember to provide us with the place of departure, the airline or company, and the flight number.

 

ABOUT YOUR RESERVATION

Sometimes our email is detected as spam. Please check your junk or blocked mail folder; if you don't find it, contact us.

Toll highways are NOT included in the price.

There is no additional cost as long as you do it at least 48 hours in advance.

If your flight or train is delayed, we will wait for you at no additional cost, as long as you inform us in advance.

Estamos controlando los horarios de los trenes y aviones constantemente.

You must contact us and inform us of the day, time, and flight or train that has been canceled. If your modification or cancellation is made at least 48 hours before the service, there will be no additional cost.

ABOUT THE TRANSFER

You will go to the pickup point https://maps.app.goo.gl/LrCddtLmVzussAxM7, o también podrá contactar a través de WhatsApp, Telegram o llamada telefónica

If you cannot find your driver, you will need to call the provided phone number.

 

The driver will wait for 45 minutes from the time your flight lands at the airport. They will go to the pickup point https://maps.app.goo.gl/LrCddtLmVzussAxM7, or can also contact you via WhatsApp, Telegram, or phone call.

We can accommodate up to 4 passengers.

 

All our vehicles are mid-to-high range. You can request a high-capacity vehicle or a VIP model when making your reservation.

 

As much as you need! We have different vehicles to accommodate your needs.

If you think your luggage won’t fit in a single vehicle, you can book two or more vehicles.

 

Luggage is always completely free, but remember to request a high-capacity vehicle in your booking.

 

You can request up to two child seats or boosters as an extra in your booking.

 

GROUPWEIGHTAPPROX. AGE
Group 0+0 to 13 kgUp to 15 months
Group I9 to 18 kg8 months to 4 years
Group II15 to 25 kg3 to 7 years
Group III22 to 36 kg6 to 12 years

There is no problem at all. Just let us know when making your booking. We have wheelchair-accessible vehicles available.

 

Yes, as long as you indicate it in your booking and use the appropriate pet carrier.

 

You will go to the pickup point https://maps.app.goo.gl/LrCddtLmVzussAxM7, or you can also contact via WhatsApp, Telegram, or phone call.

In case you cannot find your driver, you will need to call the phone number.

The driver will wait for you for 45 minutes from the time of landing at the airport. You will go to the pickup point https://maps.app.goo.gl/LrCddtLmVzussAxM7, or you can also contact via WhatsApp, Telegram, or phone call.

We can take up to 4 people.

All our vehicles are mid-high range; you can request a large capacity vehicle or VIP model when making the reservation.

Everything you need, we have different vehicles to adapt to your needs.

If you think your luggage won't fit in a single vehicle, you can book two or more vehicles.

Luggage is always completely free, but remember to request a large capacity vehicle in your reservation.

You can request up to two child seats or boosters as an extra in your booking.

GROUPWEIGHTAPPROX. AGE
Group 0+0 to 13 kgUp to 15 months
Group I9 to 18 kg8 months to 4 years
Group II15 to 25 kg3 to 7 years
Group III22 to 36 kg6 to 12 years

There is no problem at all. Just let us know when making your booking. We have wheelchair-accessible vehicles available.

 

Yes, as long as you indicate it in your booking and use the appropriate pet carrier.

 

Contact us, and we will assist you.

 

Of course! Our vehicles are equipped with a taximeter, or you can hire us by the hour.

 

Upon your flight or train arrival, please remember to provide us with the place of departure, the airline or company, and the flight number.